Terms & Conditions

The School of Stitched Textiles Ltd Company no 5935078 (Eccles Farm Needlecrafts) is fully approved by City & Guilds of London, England to offer Creative Studies courses by distance learning.

At the start

Students will be required to acknowledge the content of the course specific Terms and Conditions below while also acknowledging that in doing so, they also agree to abide by the wider Terms of Use contained on this website. During the enrolment process customers are unable to enrol upon a course without this acknowledgement and it is taken as evidence of their acceptance and agreement to abide by them. If a student wishes to enrol by phone or letter the assumption is that they have previously read and understood and agreed to both the current Terms and Conditions and Terms of Use. Both may have additions, deletions and alterations made in the future and the definitive current version will be the one posted on our website.

Candidates will be registered with the awarding body City & Guilds of London, England, on receipt of enrolment and registration fees by the School of Stitched Textiles. Registration is valid for 3 years (1 year in the case of L1, 2 years in the case of L2) and may be extended beyond that, if needed, to complete the course up to the maximum course life which is supplied within the individual course details, but this will incur payment of an additional registration fee to City & Guilds and is subject to the course still being made available by SST and/or City & Guilds.

A description of the individual course content is made available to students on our website. Additional guidance can be obtained by contacting the School of Stitched Textiles.

Occasional use and access to a computer are now requirements of the courses, as is use of an online file transfer service. It is the student’s own responsibility to ensure they have made digital copies of all work sent in to SST and SST cannot be held responsible for any hardware or software failure which results in loss of evidence of student work. Other machinery and materials may be required, such as a sewing machine, which is listed in the course requirements on our site and must be supplied by the student.

Students may choose to send in presentations of their work via a CD/memory stick or through our file transfer service.
All of the information and advice held on our website, printed and course material is given in good faith and believed to be true.
Some general health and safety guidelines have been included with course materials, but as SST Ltd cannot oversee a distance student’s working environment, individuals are expected to take responsibility for their own actions and work in a healthy and safe way. No responsibility can be accepted for any accident or injury sustained during the courses offered by the School of Stitched Textiles.

Timing

Average completion time is 2/3 years to complete the certificate or diploma, 1/2 for L2 and 6 months to a year for L1. This is up to a maximum course timeframe of 2 years for L2, 3 for L3 and 1 year for L1. After 3 years if the student has still not completed the course they would need to re-register and pay again in order to continue, which is always under the proviso that City & Guilds continue to make that course available . The timeframe is measured from initial registration date.

The information and activities are offered as a course, not as a set of independent modules and so progress to the next module is subject to satisfactory completion of the previous module. After each module, students will be given written feedback and an Action Plan which must be returned to the School to acknowledge that they have made any changes or additions required by their tutor.

Students may pay in advance for the complete course of 12 modules and registration or may prefer to pay for three modules or a single module at a time, with the first payment to include registration with SST and enrolment with the awarding body City & Guilds of London, England in addition to the course fees. Current details of costing are available on the website. Please note that those paying for 12 modules in full or 3 modules in full receive significant discounts but, as refunds are not given if the student does not undertake all of the modules paid for, this method of payment should only be undertaken after consideration and in acknowledgement of this.

Any required postage charges are at the cost of the student and are subject to change – see current information for details - and are not negotiable. The School of Stitched Textiles insure returned work for a value of up to £150.00, unless a request is made for a higher amount, and the cost of this is included in the postage fees. Fees for postage abroad vary and this will be on an individual basis. Postage payments must be sent with any module to be returned, or a card payment processed.

Current prices may be subject to change at the discretion of School of Stitched Textiles but will be held for individuals at the rate agreed at the time of enrolment for a period of 3 years – after this the current module prices will apply. Once enrolment and registration has taken place no fees are refundable - it is particularly important that students wishing to obtain a greater discount by paying for the whole course at once note this as being the case.

What you can expect

Formal assessment is supplied throughout the course in the form of written feedback at the end of each completed module, detailing any alterations or additions required, as well as informal feedback as and when required. Students have the opportunity of altering or adding to their work throughout the course and their tutor will tell them when this is required in order to meet the course criteria.

In the event that a phone contact is requested a mutually convenient time is agreed and the student is then required to give advance details of the matter they wish to discuss so that the tutor can bring themselves up to date with the student’s work and records prior to the conversation taking place. Post-conversation the tutor will forward a brief email detailing the main content of the conversation and any action that has to be taken by either side. If the student has anything to add or believes something is incorrect they need to respond to that email within 10 days of receipt.

The School of Stitched Textiles reserves the right to amend the information and requirements of the course as necessary in order to keep it current and creative. This means that no more than 3 modules are dispatched at once, even to students who have paid in full at the start of their course, in case changes need to be made.

The course tutor will normally respond to students' enquiries and assessment material within as short a time as possible but it should be noted that on occasion there might be a delay of no more than 3 weeks to allow for holidays and other teaching commitments.

The School of Stitched Textiles reserves the right to involve extra tutors and assessors as necessary to meet the demand for courses and to provide cover for periods of absence or illness so that students are able to continue with their studies without disruption.

SST offers a digital assessment facility or online study to students on condition that, if necessary, we may also need to ask for pieces to be returned to us if details are unclear.

Complaints

If a student believes they have reason for complaint about SST, administrators, tutors or assessment or work, then they need to contact the office in the first instance and verbally outline what the issue is to allow for a discussion to take place which would generally resolve the matter. If, however, they still subsequently feel the issue has not been addressed to their satisfaction, there is a formal, written complaints process which requires the issue being documented by the student and forwarded to SST by letter and a formal response will be made by SST within three weeks of receipt. If the matter is still not resolved then the complaint will be dealt with in the second instance by the Head of Centre personally.

What we expect

All course content is the intellectual property of the School of Stitched Textiles Ltd and is not to be copied or distributed in any form without prior consent being obtained from SST.

Students undertake to supply only their own work for assessment and not that of any other party. Any student who supplies the work of another will have their tuition cancelled and no fees returned, along with the withdrawal of any possible certificates already obtained.

All communications will be conducted in a courteous and polite manner.

The School of Stitched Textiles reserves the right to reproduce images of students' work for use on their website and others, course material and in other promotional material, social media and as part of articles done by third parties as well as for verification use.
Students will not be identified on the website or promotional material to preserve confidentiality, unless requested.

Completion

Any changes made by C&G to the course, course content, deadlines, registration or completion etc. are out of our control and must be adhered to by us, as is the occasional withdrawal of certain courses from C&G’s portfolio – changes do sometimes occur and we are bound to implement them for all students. We cannot be held responsible for any extra time or inconvenience on behalf of students which may be held attributable to this, or for a student being unable to complete a qualification because they have failed to return completed work to us at least 6 weeks ahead of the final certification date set by C&G.

The City & Guilds Certificate is only awarded on satisfactory completion of the entire course and is subject to Internal and External Verification in order to maintain the standards required by the awarding body City & Guilds of London, England. City & Guilds make an additional charge to the student for the final certificate/s, which is payable post Internal Verification but prior to the certificate being drawn. If no payment is forthcoming SST will allow a further 3 months period of grace prior to allow for payment to arrive, but after this time an additional payment of whatever the current rate of registration fee will be charged to re-submit work for certification.

Once completion of the course has been agreed with a tutor the candidate will be required to present all work in a digital presentation/s for Internal Verification/External Verification. This process can take up to 8 weeks to complete. Sometimes an IV/EV may request that work be sent in for them to actually see part way through the student’s course. Again this is part of C&G requirements and has to be adhered to by both the student and ourselves. Postage in this instance is the responsibility of the student to send out and SST to return.